Fri 30 Oct
Hi Marcus, Luis is done. New 50-gallon water heater is in and running. Invoice to follow by email.15:34
Thanks, hot water already.15:41
Today
Hi Marcus, this is Dana at Brightwater Plumbing. Thanks for having Luis put in your new water heater on Friday.
If you have a minute, a Google review helps people in Austin find us:
g.page/r/brightwater-austin/review
A photo of the new heater is welcome too. If anything is not right, reply here and we will come back.09:22
If you have a minute, a Google review helps people in Austin find us:
g.page/r/brightwater-austin/review
A photo of the new heater is welcome too. If anything is not right, reply here and we will come back.09:22
What this message does not do
No discount, no gift, no "if you are happy", no wording to copy. One follow-up on Thu 5 Nov only if no review arrives. Yelp gets its own message, later.