Reviews
Brightwater Plumbing – Austin. 2 customers to ask, both late: their jobs closed Fri 30 Oct and the 24-hour window passed on Sat 31 Oct.
Austin
From jobs import
To ask now2Both late by 2 days
Waiting for a review1Mei Tanaka, follow-up sent
Review rate30%15 reviews against 50 jobs closed, same 12 weeks
Ramp guardOK2 asks this week, steady pace
Ask nowOne message per customer. No script, no discount, no "only if you are happy".
| Customer | Job | Job value | Closed | Ask clock | Follow-up | |
|---|---|---|---|---|---|---|
MBMarcus BellWhatsApp, mobile on file |
Water heater replacement Tech: Luis Reyes |
$2,400 | Fri 30 Oct, 15:30 | Late by 2 days | Once, after 3 days | Copy SMSSend by WhatsApp |
HLHannah LiuSMS only, no WhatsApp |
Drain cleaning Tech: Luis Reyes |
$320 | Fri 30 Oct, 11:10 | Late by 2 days | Once, after 3 days | Copy SMSSend by WhatsApp |
The product drafts and copies; your phone sends. Nothing is sent from here.
The draft for Marcus BellNo incentive, no script
Hi Marcus, this is Dana at Brightwater Plumbing. Thanks for having Luis put in your new water heater on Friday. If you have a minute, a Google review helps people in Austin find us: g.page/r/brightwater-austin/review. A photo of the new heater is welcome too. If anything is not right, reply here and we will come back.
Asks for a review, not a good one. Mentions the service and invites a photo; it does not tell him what to write.
Asked, waiting for a review
| Customer | Job | Asked | Follow-up | Next |
|---|---|---|---|---|
| Mei Tanaka | Faucet and toilet repair | Wed 28 Oct | Sat 31 Oct, sent | No more asks |
The clock for each job
1
Ask within 24 hours
Missed: due Sat 31 Oct. Send today anyway.
2
One follow-up after 3 days
Thu 5 Nov if no review. Then stop.
3
Yelp, separately
Only after a Google review arrives. Never in the same message.
Ramp guard
Last 30 days: 6 new reviews. Gap to the pack median: 3 a month. 2 asks this week stay well inside a steady pace, so nothing is held back.
See velocity