Reviews

Brightwater Plumbing – Austin. 15 reviews this quarter against 48 for Capitol Plumbing Co. Last 12 weeks, Mon 10 Aug to Sun 1 Nov.

Austin Standard replies Ask queue 2

Velocity Reply queue 3 What customers say Deleted and bursts 1 Ask queue 2

Reviews this quarter151.3 a week. Pack median 24 (2 a week)

Review rate30%15 reviews against 50 jobs closed, same 12 weeks. Target 30%

Longest gap this quarter29 daysWed 16 Sep to Thu 15 Oct, one day short of the alert

Rating, all time4.884 reviews. Context, not the target

New reviews per week, Brightwater

12 weeks6 months12 months

Scale: 4 a week, Capitol's paceGrey: weeks with no review

213021000123

10 Aug17 Aug24 Aug31 Aug7 Sep14 Sep21 Sep28 Sep5 Oct12 Oct19 Oct26 Oct

Weeks start on Monday. Counts come from the daily review poll and exclude the review Google removed between Wed 28 and Thu 29 Oct. The last week's 3 are Ana Castillo, Tom Whitaker and Jerome Pike, all waiting for a reply.

Business	This quarter	A week	All-time total
Capitol Plumbing Co	48	4	412 · 4.7
Hill Country Drain Pros	24	2	168 · 4.6
Brightwater Plumbing	15	1.3	84 · 4.8
Rapid Rooter Austin	12	1	97 · 4.4

Pack = the top 3 map results for "water heater replacement austin", polled weekly. Totals are shown for context; the pace is what moves.

Gap alerts: 21-day warning, 30-day alertNot firing

The 21-day warning fired once this quarter, on Wed 7 Oct. It emailed Dana and added an ask to the queue. The 30-day alert never fired: the gap ended at 29 days.

3 new reviews in the week of 26 Oct

Newest: Jerome Pike, Sat 31 Oct

21-day warning fired, email sent to Dana

Wed 7 Oct, 07:00

Longest gap this quarter: 29 days

Counted in code from review dates

Gap to the pack

Pack median: 24 this quarter
Brightwater: 15 this quarter
Gap: 9 a quarter, 3 a month

The target is the gap to the median, spread evenly. Asking everyone at once makes a spike that Google filters, so the ask queue holds a steady pace.

Open the ask queue

Review rate

New reviews divided by closed jobs, one window for both: 15 reviews in the last 12 weeks against 50 jobs closed in the same 12 weeks: about 30 reviews per 100 jobs. Jobs come from the import on the Business / GBP tab.

See the jobs import