Reviews
Brightwater Plumbing – Austin. 3 reviews waiting for a reply, 2 of them past 48 hours. Every review gets a reply, good or bad.
Austin
Standard replies
Waiting for a reply3All 3 have a draft ready
Past 48 hours2Ana Castillo and Tom Whitaker
Due today1Jerome Pike, 48 hours end 10:00 (clocks went back Sun 1 Nov)
Replied this quarter12 of 15The 3 above are the rest
Waiting 3Replied 12All ratings
Sorted by time left. Target: reply within 48 hours
| Reviewer | Rating | What they said | Posted | 48-hour timer | Draft | |
|---|---|---|---|---|---|---|
ACAna Castillo |
2 stars | Drain cleaning; "came late, nobody called" | Wed 28 Oct, 16:40 5 days ago |
2 d 17 h over |
Flagged for Dana 1 phrase to fix |
Review draft |
TWTom Whitaker |
5 stars | Water heater; "hot water back the same day" | Thu 29 Oct, 08:30 4 days ago |
2 d 1 h over |
Draft ready Lint clean |
Open |
JPJerome Pike |
5 stars | Slab leak; "found it without tearing up the kitchen" | Sat 31 Oct, 11:00 2 days ago |
45 min left |
Draft ready Lint clean |
Open |
Times are Central. A reply is posted only when someone clicks Publish on the draft, or pastes it into Business Profile.
Who sees which draft
4 and 5-star drafts go to Priya Nair for approval. 1 to 3-star drafts skip her and go to Dana, with a push to her phone at 09:00 each day once 24 hours pass.
See the phone reminder
Compliance mode
Standard repliesPlumbing, set at intake
Medical and legal projects get compliance mode: drafts never confirm the reviewer is a patient or client, and never mention a visit or a case.
Every draft is checked for
Phrases common in replies Google rejects, the service keyword more than once, the city more than once, offers or discounts, and a phone number other than (512) 555-0147.