Reply to Ana Castillo

2 stars2 d 17 h past 48 hours

Drain cleaning, Wed 28 Oct, 16:40. Priya Nair flagged it for Dana: replies to 1 to 3-star reviews come from the owner.

Standard replies

ACAna Castillo

Google, Wed 28 Oct

"Booked a drain cleaning for the kitchen sink. The tech showed up almost two hours after the window and nobody called to say he was running late. The drain works now, but I lost a morning of work waiting."

Draft reply78 words. Written Thu 29 Oct, 06:05

Ana, thank you for telling us. Our tech reached you almost two hours after the window we gave you for the kitchen drain cleaning, and nobody called ahead. That is on us, and I am sorry it cost you a morning of work. We truly appreciate your valuable feedback. I have asked the team to call whenever they are running more than 15 minutes late. If you would like to talk it through, call me on (512) 555-0147.

Dana Okafor, Brightwater Plumbing

1 phrase flagged: "We truly appreciate your valuable feedback." Phrases like this are common in replies Google rejects as automated, and it adds nothing to what Ana said. Suggested: delete the sentence; the first line already thanks her. Delete the sentenceKeep it

Publishing posts this reply to Google when you click. Nothing posts by itself. CopyEditPublish to Google (your click)

History

Reminder on Dana's phone

Mon 2 Nov, 09:00

Passed 48 hours with no reply

Fri 30 Oct, 16:40

Priya Nair flagged it for Dana

Thu 29 Oct, 10:05

Draft written, lint run

Thu 29 Oct, 06:05

Review found by the daily poll

Thu 29 Oct, 06:00

Lint1 flag

Names the service

"drain cleaning", once

Answers the complaint

Late arrival and no call

No keyword stuffing

City 0 times, service 1 time

No offer or discount

Nothing traded for an edit

Phone matches the profile

(512) 555-0147

AI-sounding phrase

1 of 48 listed phrases found

ComplianceStandard replies

Plumbing, set at intake. A medical or legal project would switch to compliance mode and the draft could not mention her visit or confirm she was a customer.