Reviews

Brightwater Plumbing – Austin. Reviews that disappeared or changed this quarter, and sudden bursts of bad ones. Checked daily at 06:00.

Austin This quarter

Velocity Reply queue 3 What customers say Deleted and bursts 1 Ask queue 2

Deleted1Robert Finch, removed Wed 28 to Thu 29 Oct

Edited by the reviewer0Checked against the stored text

Reinstated01 request not sent yet

Bursts0Watching all 84 reviews

Deleted this quarterRating 4.8 and 84 reviews already exclude it

Reviewer	Rating	Posted	Removed	Reply	Status
RFRobert Finch	5 stars	Thu 3 Sep	Between Wed 28 Oct 06:00 and Thu 29 Oct 06:00 two daily checks	Replied	Not requested

Stored text, from the day it was posted

"Luis and the crew repiped our whole house in two days. They covered the floors, patched every hole in the drywall and walked me through the new shut-off valves."

We keep the text so you have it if Google asks, and so you know what was lost: a repipe review, your highest-value service.

Burst watchQuiet

No bursts this quarter

A burst is 3 or more 1-star reviews within 24 hours. If one happens, Dana gets an email and a push, and this card lists the reviews with their times, the reviewer profiles and a ready evidence pack for Google's report form.

Ask Google to reinstate it

Confirm it is gone

Not in the profile's review list since Wed 28 Oct. Checked twice.

Open Google's review management tool

Pick the Austin profile, then "Reviews removed for policy violations", then Robert Finch's review.

Request an appeal

Google answers by email, usually within a few days. One appeal per review.

We check daily

If it comes back, it shows here as reinstated and returns to the counts.

Request reinstatementCopy the review text

Do not

Ask Robert to post it again from the same account in the same words, or ask several customers at once to make up for it. Both look like the pattern Google removes.

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